Shipping policy
5. Delivery and Receipt of the Products
5.1. The Products ordered by the Customer will be delivered by an independent carrier within the timeframes indicated below, starting from acceptance of the order, to the address indicated by the Customer when placing the order on the Website:
- Metropolitan France: 2 to 3 business days;
- Corsica: 4 to 6 business days;
- Monaco: 4 to 6 business days.
Deliveries are made to the following countries, to the exclusion of any other territory:
Metropolitan France, Corsica and Monaco - Belgium - Germany - Greece - Luxembourg - Netherlands - Austria - Italy - Portugal - Spain - Ireland - Sweden - Denmark - Andorra - Croatia - Hungary - Poland - Cyprus - Malta - Romania
The Seller undertakes to use its best efforts to deliver the Products ordered by the Customer within the timeframes specified above. However, these timeframes are provided for information purposes only. If the Products ordered have not been delivered within seven (7) days after the indicative delivery date, for any reason other than force majeure or an act or omission attributable to the Customer, the sale may be terminated at the Customer’s written request sent by registered letter with acknowledgment of receipt to the following address: French Bloom SAS, 32 rue Washington, 75008 Paris. The amounts paid by the Customer will be refunded no later than fourteen (14) days following the date of termination of the contract, excluding any compensation.
5.2. The Seller is authorized to make partial deliveries on different dates.
5.3. Delivery fees vary depending on the delivery method selected by the Customer:
France
DPD Standard - 3 to 5 business days 0€ - 49.99€ - 9.90 EUR
DPD Standard - 3 to 5 business days €50 and above - Free
DPD CLASSIC
Belgium, Germany, Greece, Luxembourg, Netherlands
DPD Classic - 3 to 5 business days 0€ - 149.99€ - 12.00 EUR
DPD Classic - 3 to 5 business days €150 and above - Free
Austria, Italy, Portugal, Spain, Monaco, Ireland, Denmark, Andorra
DPD Classic - 3 to 5 business days 0€ - 149.99€ - 19.00 EUR
DPD Classic - 3 to 5 business days €150 and above - Free
Croatia, Hungary, Poland, Cyprus, Malta, Romania
DPD Classic - 3 to 5 business days 0€ - 149.99€ - 28.00 EUR
DPD Classic - 3 to 5 business days €150 and above - Free
Norway
DPD Classic - 3 to 5 business days 0€ - 149.99€ - 30.00 EUR
DPD Classic - 3 to 5 business days €150 and above - Free
Sweden
DPD Classic - 3 to 5 business days 0€ - 99.99€ - 19.00 EUR
DPD Classic - 3 to 5 business days €100 and above - Free
5.4. Taxes and Customs Duties
For orders shipped outside France, the prices displayed on the Website are exclusive of taxes.
Depending on the country of delivery, local taxes, customs duties or import fees may be required by the competent authorities upon arrival of your order.
Any such fees are not included in the amount of your order and remain payable by the recipient.
Their amount depends on the regulations in force in the country of delivery, the nature of the products ordered and, where applicable, the total value of the order.
As these fees are determined directly by local authorities, French Bloom is not able to anticipate them or communicate them before your order is shipped. We invite you to contact the competent authorities in your country for information before finalizing your purchase.
In the event of refusal to pay these fees, the parcel may be held and then returned to our warehouse in accordance with the timeframes applied by the customs authorities and the carrier.
5.5. The Customer is required to check the condition of the packaging of the Products upon delivery. The Customer must make any reservations and complaints they deem necessary, or even refuse the parcel, particularly where the parcel is visibly damaged upon delivery and before it is opened. Such detailed reservations and complaints must also be reported to the delivery driver and, in parallel, sent to the carrier by registered letter with acknowledgment of receipt within three (3) business days from the date of delivery of the Products. Failure to submit a complaint within the aforementioned timeframe extinguishes any action against the carrier in accordance with applicable legal provisions.
5.6. Furthermore, and in addition to the procedure provided for in Article 5.4 of these General Terms and Conditions, the Customer is also required to check the condition of the Products ordered and delivered once they have been opened. The Customer has a period of seventy-two (72) hours from delivery to make any reservations or complaints regarding non-conformity or apparent defects in the delivered Products (damage, broken item, missing item, etc.), together with all supporting documentation. This complaint must be made by registered letter with acknowledgment of receipt (French Bloom SAS, 32 rue Washington, 75008 Paris). After this period, and in the absence of compliance with these formalities, the Products shall be deemed to conform and to be free from any apparent defect, and no complaint may be validly accepted by the Seller.
The Seller will refund the Customer, as soon as possible, the price of the delivered Products for which the lack of conformity has been duly proven by the Customer.
Parcel not collected from a pick-up point
When the order is delivered to a pick-up point, the Customer undertakes to collect it within the period indicated in the availability notification sent by the carrier.
If the Customer does not collect the parcel within this period and it is returned to French Bloom, this return results from a failure on the part of the Customer. French Bloom cannot be held liable and will therefore not refund the delivery fees paid when placing the order, as the delivery was properly carried out.
Any reshipment fees, as well as return fees invoiced by the carrier, may be charged to the Customer.
5.7. In the event of an incomplete or inaccurate address, refusal of the parcel by the recipient, or lack of information resulting in an inability to deliver the Product, the Seller shall not be held liable for the quality and/or delivery times. If the Seller is required to arrange a second delivery attempt to the recipient, the Seller may request that the Customer pay the costs associated with this second delivery.
6. Transfer of Ownership and Transfer of Risk
6.1. The transfer of ownership of the Products to the Customer shall only take place after full payment of the price by the Customer, regardless of the date of delivery of said Products.
6.2. All risks relating to any damage that the Products may suffer or cause for any reason whatsoever, including the risks of loss, theft, destruction and deterioration, shall be borne by the Customer as from the delivery of the Products ordered.