返金ポリシー
7. Right of Withdrawal
7.1. In accordance with the applicable legal provisions, the Customer shall have a period of fourteen (14) days from receipt of the Product to exercise their right of withdrawal with the Seller, without having to provide any reason or pay any penalty, for the purpose of an exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within a reasonable period and, at the latest, within fourteen (14) days following notification of their decision to withdraw. Pursuant to Article L.221-19 of the French Consumer Code, if the withdrawal period would normally expire on a Saturday, Sunday, or public holiday or non-working day, it shall be extended until the next working day.
7.2. Pursuant to Article L.221-28 3° of the French Consumer Code, the Customer may not exercise their right of withdrawal for a Product that has been personalized. No exchange or refund may be claimed for Products personalized by the Customer.
7.3. The Customer wishing to exercise their right of withdrawal must return the Products within the period specified in Article 7.1 above, in their original packaging, complete (including packaging, accessories, instructions, etc.) and in new condition, using the form available HERE.
7.4. Returned Products must be sent to the address provided by the Seller. The Customer undertakes to retain proof of shipment of the parcel issued by the carrier.
Return shipping costs shall be borne by the Seller, while all risks associated with the return of the Products shall be borne exclusively by the Customer. The Seller shall not be held liable in the event of loss, theft, or damage to the parcel.
7.5. Subject to compliance with the conditions set out above, the Seller shall refund the Customer the amounts paid by the Customer corresponding to the purchase of the returned Product(s), as well as the delivery costs borne by the Customer, within a maximum period of fourteen (14) days from receipt of the Product. The Seller shall make the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means of payment.
In the event of non-compliance with the conditions set out in Articles 7.1 to 7.4 (for example, if Products are returned visibly used or damaged by the Customer), the Products returned by the Customer shall be shipped back to the Customer at the Customer’s expense, and no refund shall be made by the Seller.