Shipping policy
5. Delivery and Receipt of the Products
5.1. The Products ordered by the Customer will be delivered by an independent carrier within the timeframe indicated below, starting from acceptance of the order, to the address indicated by the Customer when placing the order on the Website:
Switzerland: 2 to 5 business days.
Deliveries are made to Switzerland, to the exclusion of any other territory.
The Seller undertakes to use its best efforts to deliver the Products ordered by the Customer within the timeframe specified above. However, this timeframe is provided for information purposes only. If the Products ordered have not been delivered within seven (7) days after the indicative delivery date, for any reason other than force majeure or an act or omission attributable to the Customer, the sale may be terminated at the Customer’s written request sent by registered letter with acknowledgment of receipt to the following address: French Bloom SAS, 32 rue Washington, 75008 Paris. The amounts paid by the Customer will be refunded no later than fourteen (14) days following the date of termination of the contract, excluding any compensation.
5.2. The Seller is authorized to make partial deliveries on different dates.
5.3. Delivery fees for Switzerland are as follows:
- Standard Shipping – 2 to 5 business days – Orders from CHF 0.00 to CHF 149.99: CHF 15.00
- Standard Shipping – 2 to 5 business days – Orders of CHF 150.00 and above: Free
5.4. Taxes and Customs Duties
Orders for Switzerland are shipped from our warehouse located in Switzerland. As a result, no customs duties or import fees are applicable to deliveries within Switzerland.
5.5. The Customer is required to check the condition of the packaging of the Products upon delivery. The Customer must make any reservations and complaints they deem necessary, or even refuse the parcel, particularly where the parcel is visibly damaged upon delivery and before it is opened. Such detailed reservations and complaints must also be reported to the delivery driver and, in parallel, sent to the carrier by registered letter with acknowledgment of receipt within three (3) business days from the date of delivery of the Products. Failure to submit a complaint within the aforementioned timeframe extinguishes any action against the carrier in accordance with applicable legal provisions.
5.6. Furthermore, and in addition to the procedure provided for in Article 5.5 of these General Terms and Conditions, the Customer is also required to check the condition of the Products ordered and delivered once they have been opened. The Customer has a period of seventy-two (72) hours from delivery to make any reservations or complaints regarding non-conformity or apparent defects in the delivered Products (damage, broken item, missing item, etc.), together with all supporting documentation. This complaint must be made by registered letter with acknowledgment of receipt (French Bloom SAS, 32 rue Washington, 75008 Paris). After this period, and in the absence of compliance with these formalities, the Products shall be deemed to conform and to be free from any apparent defect, and no complaint may be validly accepted by the Seller.
The Seller will refund the Customer, as soon as possible, the price of the delivered Products for which the lack of conformity has been duly proven by the Customer.
5.7. In the event of an incomplete or inaccurate address, refusal of the parcel by the recipient, or lack of information resulting in an inability to deliver the Product, the Seller shall not be held liable for the quality and/or delivery times. If the Seller is required to arrange a second delivery attempt to the recipient, the Seller may request that the Customer pay the costs associated with this second delivery.
5.8. Parcels not collected from a pick-up point
Where the order is delivered to a pick-up point, the Customer undertakes to collect it within the period indicated in the availability notification sent by the carrier.
If the Customer fails to collect the parcel within this period and the parcel is returned to the Seller, the return is attributable to the Customer. The Seller shall not be held liable and will not refund the delivery fees paid at the time of the order, the delivery having been duly carried out.
Any re-shipment costs, as well as return costs invoiced by the carrier, may be charged to the Customer.
6. Transfer of Ownership and Transfer of Risk
6.1. The transfer of ownership of the Products to the Customer shall only take place after full payment of the price by the Customer, regardless of the date of delivery of said Products.
6.2. All risks relating to any damage that the Products may suffer or cause for any reason whatsoever, including the risks of loss, theft, destruction and deterioration, shall be borne by the Customer as from the delivery of the Products ordered.