Terms of sale

TERMS OF SALE

French Bloom SAS, www.frenchbloom.com (Swiss site)

Effective: 2 November 2026

These terms of sale (the “Terms”) set out the conditions under which French Bloom SAS, a French simplified joint-stock company (société par actions simplifiée) whose registered office is at 32 rue Washington, 75008 Paris, France, registered with the Paris Trade and Companies Register (RCS Paris) under number 884 108 119, VAT number FR19884108119 (the “Seller”, “we”, “us”), sells to consumers in Switzerland (the “Customers”, “you”) premium non-alcoholic sparkling beverages under the “French Bloom” brand, as well as other premium non-alcoholic beverages that the Seller does not necessarily manufacture (the “Products”), on its website at https://www.frenchbloom.com (the “Site”).

These Terms govern the contractual relationship between the Seller and the Customers for any purchase made on the Site for delivery in Switzerland. By placing an order, you accept these Terms. The Terms are accessible at any time on the Site. We may amend them at any time, and the version applicable to your order is the version in force on the Site on the date you place it.

These Terms should be read together with our Terms of Use and Privacy Policy.

Nothing in these Terms excludes or limits any right you have under mandatory Swiss consumer law.

1. Customer Information

Before placing an order, you acknowledge that you have been given these Terms and the essential information about the Products, including composition, nutritional information and place of manufacture, as described on the Site, as well as our identity and contact details (see the header of these Terms and section 16).

2. Products

The Products and their essential characteristics, including composition, nutritional information and place of manufacture, are described on the Site. Please review this information before ordering.

Photographs and graphics on the Site are illustrative. Minor variations in packaging or presentation may occur.

3. Orders

3.1 Placing an Order

You must be at least eighteen (18) years old and have legal capacity to purchase on the Site.

To place an order, you:

• select Products and click “Add to cart”;
• review your cart and add or remove Products;
• click “Proceed to payment”;
• log in or provide your contact details (email address, delivery address, phone number) and, if applicable, enter a promotional code;
• choose a delivery method and review the order summary, including any promotions applied;
• select a payment method on the “Payment” page and check your order, its total price and your details. You can correct any error before confirming;
• accept these Terms by ticking the checkbox and click “Confirm my order and pay”.

After payment, you will see an on-screen confirmation, and we will send you without delay an email acknowledging your order, with an order number and a summary. The contract is concluded when we send this confirmation. You can track your order on the Site.

3.2 Order Modification and Cancellation

Once your order is confirmed, you may not modify or cancel it, except where you are entitled to a remedy under section 7 (Returns) or section 10 (Warranty), or under mandatory law.

3.3 Product Availability

We will use our best efforts to fulfil your order as placed. If a Product becomes unavailable after confirmation, we will inform you by email as soon as possible and refund the price of that Product within fourteen (14) days of payment.

We are not liable for stock shortages or unavailability for orders not yet accepted by us.

4. Price and Payment

Prices are in Swiss francs (CHF) and exclude delivery costs. Delivery costs are calculated and shown before you confirm your order.

We will issue an invoice or receipt on delivery of the Products.

The price is payable in full when you place your order, by secure payment, using:

• bank cards: Visa, Mastercard, American Express; and
• PayPal or Shop Pay.

No surcharge applies for any payment method.

We are not required to deliver an order until full payment has been received. If payment is not collected when the order is placed, the sale is cancelled automatically and no Products will be delivered. Whatever the payment method, we may refuse an order or delivery if (i) the card issuer or payment provider refuses authorisation, or (ii) a previous order from you remains wholly or partly unpaid.

5. Delivery

5.1 We deliver to addresses in Switzerland [and Liechtenstein] only, by an independent carrier, to the address you provide. Estimated delivery times, counted from acceptance of the order, are:

• Standard Shipping: 2 to 5 business days.

5.2 Delivery costs are shown at checkout:

• Standard Shipping: orders from CHF 0.00 to CHF 149.99: CHF 15.00;
• Standard Shipping: orders of CHF 150.00 and above: free.

5.3 Delivery times are estimates. We will use our best efforts to meet them. If your order has not been delivered within seven (7) days after the estimated delivery date, for any reason other than force majeure or your own act, you may cancel the sale by written notice sent by email to ordersupport@french-bloom.com or by post to French Bloom SAS, 32 rue Washington, 75008 Paris, France. The sums paid will be refunded within fourteen (14) days of cancellation.

5.4 We may make partial deliveries on different dates.

5.5 Checking your delivery. Please check the condition of the packaging on delivery. If the parcel is visibly damaged, please note this with the delivery person or refuse the parcel, and let us know. After opening the parcel, please check the Products and tell us promptly at ordersupport@french-bloom.com, with photos or other evidence, of any damage, breakage, missing item or other defect. This does not limit your statutory warranty rights described in section 10.

5.6 We are not responsible for failed or delayed delivery caused by an incomplete or inaccurate address, refusal of the parcel, or missing information preventing delivery. If a second delivery attempt is needed for these reasons, we may charge you the reasonable cost.

6. Transfer of Ownership and Risk

Ownership of the Products passes to you once full payment has been received, whatever the delivery date.

The risk of loss or damage to the Products passes to you on delivery.

7. Returns

Swiss law does not give consumers a general statutory right to withdraw from distance contracts. As a voluntary French Bloom policy, and without affecting your statutory warranty rights (section 10), you may request a return or exchange within fourteen (14) days of receiving a Product, provided it is returned in its original packaging and in good condition.

To start a return, contact ordersupport@french-bloom.com with your order number. We will tell you where and how to send the Product. Please keep proof of dispatch.

Return shipping costs are borne by us. The risk of loss or damage during the return is borne by you, and we are not responsible for loss, theft or damage of the returned parcel.

Once we have received the return, we will refund the price of the returned Product(s), and the delivery costs you paid, within fourteen (14) days, using the original payment method unless you agree otherwise.

Products that are visibly used or damaged, or that do not meet these conditions, will be sent back to you at your expense and no refund will be made.

8. Digital Gift Card

The Digital Gift Card purchased on the Site is subject to the following conditions:

• Validity: The Digital Gift Card is valid for five (5) years from the date of purchase.
• Delivery: It is delivered exclusively by email. No physical card will be shipped.
• Scope of use: It can be used exclusively on the Site, by entering the code in the “Gift Card” field at checkout.
• Partial and multiple use: It can be used in one or several transactions until the balance is fully used.
• Insufficient balance: If the order total exceeds the balance, the remainder must be paid by another accepted payment method.
• Non-refundable: It cannot be exchanged or refunded in cash, in whole or in part, except where required by law.
• Customer responsibility: Please keep your code safe, as it is required to use the balance. We are not liable for lost, stolen or fraudulently used codes, except where required by law.

9. “The Club” Loyalty Program

9.1 Purpose. “The Club” loyalty program (the “Program”) is offered by French Bloom SAS to its registered customers in France, the European Union, the United States, the United Kingdom, Australia and Switzerland. Members earn loyalty points through purchases and brand interactions and can convert them into discounts on future orders. Enrolment is free and requires no purchase.

9.2 Earning points. Members can earn points by taking part in actions defined by French Bloom, including signing up, placing orders and engaging on the brand’s social media, among others. We may modify, add, suspend or remove earning methods, and will give reasonable notice where this affects points already earned.

9.3 Using points. Points convert into a discount on the order value at a continuous rate (no fixed tiers) of 100 points = CHF 1 off. The discount applies with no minimum order amount, is valid for one-time use only, and is issued as a unique code personal to the member, which cannot be transferred, assigned or sold.

9.4 Expiry.

• Points: expire automatically after twelve (12) consecutive months of account inactivity (no purchase or interaction). We will email you thirty (30) days before points expire.
• Discount codes: once points are converted, the code is valid for twelve (12) months from its issue date. After this period, the code lapses, with no possibility of reconverting the underlying points.

9.5 Changes and end of the Program. We may amend these Program terms, update the rewards or end the Program by giving members reasonable notice (email or account notification). Points already earned remain usable under the conditions in force when they were earned. If the Program ends entirely, members will have a reasonable period, communicated at the time, to use their remaining points. We may suspend or end a member’s participation, including cancelling points, in case of fraud, abuse or misuse (such as multiple accounts or abnormal usage patterns).

9.6 Liability. We are not liable for temporary technical malfunction, interruption or unavailability of the Program (including the Smile.io platform on which it runs), but we will make reasonable efforts to restore access as soon as possible. This does not limit liability that cannot be excluded by law.

9.7 Governing law. For members residing in Switzerland, the Program is governed by Swiss law.

10. Warranty

You benefit from the statutory warranty for defects under Articles 197 et seq. of the Swiss Code of Obligations. We warrant that the Products conform to their description and are free from defects at the time of delivery.

If a Product is defective, you are entitled to the remedies provided by law, including, as applicable, cancellation of the sale with a refund of the price, a reduction of the price, or replacement of the Product. The statutory warranty period is two (2) years from delivery. Please notify us of any defect promptly after discovering it.

Claims should be sent by email to ordersupport@french-bloom.com, with your order number and supporting evidence (such as photos). If a return is required, we will give you a return number and the shipping instructions, and we will bear the reasonable cost of return.

These Terms do not restrict your rights under mandatory Swiss law.

11. Liability

The Products comply with the regulations applicable to their sale in Switzerland.

To the maximum extent permitted by law, we are not liable for loss or damage resulting from:

• use of a Product contrary to its labelling or intended use;
• misuse or alteration of a Product;
• an event of force majeure;
• failures of servers, power or the internet, or external intrusion or computer viruses beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for unlawful intent or gross negligence, for death or personal injury, under the Swiss Product Liability Act, or for any liability that cannot be excluded or limited by law.

12. Personal Data

We process your personal data in accordance with our Privacy Policy and the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). The data requested is necessary to process your order and issue invoices. It may be shared with our service providers involved in fulfilment, delivery, payment and customer service. Because we are based in France, your data is processed in France or the European Union.

You may have rights of access, rectification, deletion, objection, restriction and data portability, exercisable as described in our Privacy Policy.

13. Intellectual Property

All elements of the Site are and remain the exclusive intellectual property of the Seller or are licensed to it. You may not reproduce, exploit, redistribute or use any element of the Site, even partially, without our prior written consent.

14. Force Majeure

Neither party is in breach of these Terms for a delay or failure to perform its obligations (other than payment obligations) caused by an event beyond its reasonable control, such as natural disasters, severe weather, fire, epidemics, war, terrorism, strikes, acts of authorities, carrier or transport disruptions, or failures of power or telecommunications networks. The affected party will notify the other as soon as possible and use its best efforts to limit the impact. Performance of the obligation concerned is suspended for the duration of the event.

15. Miscellaneous

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in full force. Failure by either party to exercise a right is not a waiver of that right.

16. Customer Service and Complaints

French Bloom SAS
32 rue Washington, 75008 Paris, France
Email: ordersupport@french-bloom.com
RCS Paris 884 108 119, VAT number FR19884108119

For any question or complaint, contact our customer service by email or by post at the details above. We will do our best to resolve any complaint amicably. This does not affect your right to bring a claim before the competent courts.

17. Governing Law and Jurisdiction

These Terms and any sale of Products to Customers in Switzerland are governed by Swiss law. You may bring proceedings before the courts of your place of residence in Switzerland or before the courts of Paris, France. Mandatory consumer protection provisions remain unaffected.