Terms of service

TERMS OF USE

French Bloom SAS, www.frenchbloom.com (FR/EUR site)

Effective: 7 September 2026

These Terms of Use (the “Terms”) set out the terms and conditions on which French Bloom SAS, a French simplified joint-stock company (société par actions simplifiée) whose registered office is at 32 rue Washington, 75008 Paris, France, registered with the Paris Trade and Companies Register (RCS Paris) under number 884 108 119, VAT number FR19884108119 (the “Company”, “French Bloom”, “we”, “us”), makes available its website at www.frenchbloom.com(the “Site”) and the services offered on it (the “Services”).

These Terms apply to anyone who accesses or uses the Site (the “User”, “you”), whether or not they make a purchase. They are separate from the Terms of Sale, which specifically govern orders for products placed on the Site and which prevail over these Terms on any matter relating to a purchase.

By accessing or using the Site, you acknowledge that you have read these Terms and accept them. If you do not accept these Terms, you must stop using the Site.

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1. Definitions

In these Terms, the following terms have the meaning given below:

• “Company”, “we”: French Bloom SAS, publisher and operator of the Site;
• “User”, “you”: any person who accesses or uses the Site;
• “Content”: all elements accessible on the Site (text, graphics, images, videos, data, layout, etc.).

2. Access to the Site

Access to the Site is reserved for persons with legal capacity. Any minor must obtain the prior consent of a holder of parental authority before using the Site. Orders for products are subject to the age requirements set out in the Terms of Sale.

All Content, offers and promotions presented on the Site are intended for lawful use. It is the User’s responsibility to ensure that they comply with the laws that apply to them.

3. Licence to use the Site

Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable and revocable licence to use the Site and its Content, solely for personal, non-commercial use.

This licence does not allow you to download, republish, reproduce, modify, distribute or commercially exploit all or part of the Site without the Company’s prior written consent. Any use that does not comply with these Terms results in the revocation of this licence.

4. Intellectual property

The Site, all of its Content (text, graphics, images, videos, layout, selection and arrangement of information) and the trademarks, logos and product formulations are the exclusive property of the Company. They are protected by copyright, trademark law and, where applicable, patent law.

Any reproduction, representation, modification, publication, transmission or distortion, in whole or in part, of the Site or its Content, by any means whatsoever, without the Company’s prior written consent, is prohibited and may constitute infringement.

If a User provides the Company with protected materials that belong to them (trademarks, logos, visuals) in connection with a personalised order, the User grants the Company a non-exclusive, royalty-free licence, for the time needed to fulfil the order, solely for the purpose of manufacturing and marketing the personalised product. The User warrants that they hold the necessary rights in these materials and are able to grant this licence.

5. User account and User obligations

Use of certain Services may require you to create an account, linked to an email address and a password. The User is responsible for the accuracy of the information provided and for the confidentiality of their login details. The User agrees to inform the Company without delay of any unauthorised use of their account.

Providing false or inaccurate information, or using the Site for fraudulent or unlawful purposes, may result in suspension or termination of access to the Site.

6. Acceptable use of the Site

The User agrees not to use the Site:

• for unlawful purposes or purposes not permitted by these Terms;
• in a way that may damage, overload or impair the operation of the Site;
• to circumvent the Site’s security measures, access data or systems without authorisation, or carry out any form of automated data extraction (data mining);
• to collect email addresses or personal data of other Users, or to send unsolicited commercial communications.

7. Discussion areas and content posted by Users

The Site may offer areas where Users can post reviews, comments or content (the “Posts”). The Company may, without being obliged to, moderate, remove or refuse to publish any content that it considers does not comply with these Terms or is unlawful, offensive or misleading.

The User warrants that their Posts are original, do not infringe the rights of third parties, and are not unlawful, defamatory or misleading. The User grants the Company a non-exclusive, free, worldwide licence to use, reproduce and distribute their Posts in connection with the operation of the Site, for editorial, commercial or promotional purposes. The User may ask for their Post to be removed at any time by contacting us at the details in section 17.

The User must not include any personal data about themselves or any third party in their Posts. The Company reserves the right to remove any Post containing such data.

8. Third-party links and content

The Site may contain links to third-party sites. The Company has no control over these sites and, to the extent permitted by law, disclaims all liability for their content, availability or privacy practices. Access to these third-party sites is at the User’s own risk.

9. Personal data

Pursuant to Law No. 78-17 of 6 January 1978, as amended, and Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”), the Company processes Users’ personal data in connection with the use of the Site (browsing, account creation, contacting customer service) on the basis of its legitimate interest, performance of the contract or the User’s consent, as the case may be.

This data may be shared with the Company’s service providers involved in the operation of the Site (hosting, account management, customer service).

In accordance with applicable regulations, the User has the right to access, rectify, erase, object to, restrict the processing of, and port their data, and the right to lodge a complaint with the French data protection authority (CNIL). These rights are exercised as described in the Site’s Privacy Policy.

10. Interruptions and changes to the Site

The Company may interrupt access to the Site at any time for maintenance reasons, without incurring liability for such unavailability, subject to applicable mandatory provisions.

The Company reserves the right to modify, suspend or discontinue all or part of the Site or the Services for legitimate reasons (for example technical, security or commercial reasons), giving Users reasonable notice where possible. This does not affect the User’s rights in respect of orders already placed.

11. Liability

The information available on the Site is provided for information purposes only and does not constitute personalised advice. The Company uses reasonable means to ensure the accuracy of the information published on the Site, without guaranteeing that it is entirely free from error.

To the extent permitted by law, the Company’s liability is limited to direct and foreseeable damage resulting from use of the Site, excluding any indirect loss. This limitation does not apply in cases of gross negligence or wilful misconduct by the Company, to personal injury, or where liability cannot be excluded or limited under mandatory provisions, in particular those of consumer law.

12. Termination

The Company may suspend or terminate a User’s access to the Site, in particular in the event of a breach of these Terms, fraud or unlawful use of the Site, informing the User where required by law or where possible and appropriate.

The User may stop using the Site at any time or ask for their account to be deleted by contacting customer service.

13. Changes to the Terms

The Company may amend these Terms at any time. Users will be informed of any material change, within a reasonable time, by appropriate means (a banner on the Site, email). Continued use of the Site after the changes take effect constitutes acceptance of the new version, subject to the rights the User has under the law.

14. Amicable dispute resolution and mediation

In accordance with Articles L.611-1 et seq. of the French Consumer Code, any User who is a consumer has the right to use a consumer mediator free of charge in the event of a dispute with the Company. To that end, the Company guarantees effective access to a consumer mediation scheme, namely the Association des Médiateurs Européens (AME CONSO), which can be contacted:

• online: www.mediationconso-ame.com;
• by post: AME CONSO, 197 boulevard Saint-Germain, 75007 Paris, France.

Before referring a matter to the mediator, the consumer User must first have tried to resolve the dispute directly with the Company, by sending a written complaint to the details in section 17.

15. Governing law and jurisdiction

These Terms are governed by French law. For consumer Users residing in another Member State of the European Union, this choice of law cannot deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

Any dispute relating to the interpretation, performance or validity of these Terms will be submitted to the courts that have jurisdiction under the ordinary rules, subject, for Users residing in a Member State of the European Union, to the application of Regulation (EU) No 1215/2012 of 12 December 2012.

16. General provisions

Language. These Terms are written in French. An English version may be made available for information purposes; in the event of any discrepancy, the French version prevails for any consumer User subject to French law.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

The Company’s failure at any time to rely on a provision of these Terms does not constitute a waiver of its right to rely on it later.

These Terms constitute the entire agreement between the Company and the User regarding use of the Site, and replace any previous version.

17. Contact

French Bloom SAS
32 rue Washington, 75008 Paris, France
Email: ordersupport@french-bloom.com
RCS Paris 884 108 119, VAT number FR19884108119

For any question about these Terms, the User may contact the Company by email or by post at the details above.