Terms of sale

TERMS OF SALE

French Bloom (SIREN 884 108 119) — www.frenchbloom.com (Australian site)

Effective: 2 November 2026

These Terms of Sale (“Terms”) govern the sale of premium non-alcoholic sparkling beverages under the “French Bloom” brand, as well as other premium non-alcoholic beverages not necessarily manufactured by us (the “Products”), by French Bloom, a company registered in France (SIREN 884 108 119), whose registered office is at 32 rue Washington, 75008 Paris, France (“French Bloom”, “we”, “us”), to consumers (“you” or the “Customer”) in Australia through www.frenchbloom.com (the “Site”).

These Terms apply to every purchase made on the Site by customers in Australia. By placing an order you accept these Terms. If we change these Terms, the version in effect on the date you place your order applies to that order.

These Terms should be read together with our Terms of Use and Privacy Policy.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (“ACL”) or any other law that cannot be excluded.

1. Customer Information

Before placing an order, you acknowledge that you have been given these Terms and the essential information about the Products, including composition, nutritional information and place of manufacture, as described on the Site.

2. Products

Product descriptions are provided on the Site and you should review them before ordering. Photographs and graphics are for illustration purposes. We take care to ensure they are accurate, but minor variations in packaging or presentation may occur.

3. Orders

3.1 Placing an Order

You must be at least eighteen (18) years old and have legal capacity to enter into a contract in order to purchase on the Site.

To place an order, you:

• select Products and click “Add to cart”;
• review your cart and add or remove Products;
• click “Checkout”;
• log in or provide your contact details (email, delivery address, phone number) and, if applicable, enter a promotional code;
• select a delivery method and review the order summary, including any discounts and applicable GST;
• select a payment method and review the order before confirming;
• accept these Terms by ticking the checkbox and click “Confirm and pay”.

You will see an on-screen confirmation, and we will send you an email with your order number and summary once payment has been received. The contract is formed when we send that email. You can track your order on the Site.

3.2 Changes and Cancellation

Once your order is confirmed, you may not modify or cancel it, except where you are entitled to a remedy under section 7 (Returns, Refunds and Consumer Guarantees) or under the ACL.

3.3 Availability

We will use reasonable efforts to fulfil your order as placed. If a Product becomes unavailable after your order is confirmed, we will notify you by email as soon as possible and refund the price of that Product within fourteen (14) days.

4. Price and Payment

Prices are in Australian dollars (AUD) and include GST where applicable. Delivery costs are calculated and shown at checkout before you confirm your order.

We will provide a tax invoice or receipt on request or with your delivery.

Payment is due in full when you place your order. We accept:

• Visa, Mastercard and American Express;
• PayPal or Shop Pay.

No surcharge applies for any payment method.

We are not required to dispatch an order until payment has been received in full. If payment is declined or not received, the order will be cancelled automatically and no Products will be sent. We may refuse an order if the payment provider declines authorisation or if a previous order from you remains unpaid.

5. Delivery

We deliver within Australia by Australia Post to the address you provide. Estimated delivery times, counted from dispatch, depend on your delivery address:

Delivery costs depend on your delivery address and the weight of your order, and are shown at checkout before you confirm your order. Free delivery applies to orders of A$150 or more delivered to New South Wales (Express) or to regional areas (Standard).

We do not deliver to PO Boxes or outside Australia. Delivery times are estimates only. We will use reasonable efforts to meet them, and if your order is significantly delayed, you may contact us to cancel and receive a refund of the undelivered Products within fourteen (14) days.

We may split your order into several shipments.

Damaged or incorrect deliveries. Please check your parcel when it arrives. If a Product arrives damaged, defective or missing, contact us as soon as possible at ordersupport@french-bloom.com with photos or other evidence. We will provide a remedy in accordance with section 7. This does not limit your rights under the ACL.

Delivery failures. We are not responsible for failed or delayed delivery caused by an incomplete or incorrect address, refusal of the parcel, or the carrier being unable to access the address. If redelivery is needed for these reasons, we may charge you the reasonable redelivery cost.

6. Title and Risk

Title to the Products passes to you once full payment has been received. Risk in the Products passes to you on delivery.

7. Returns, Refunds and Consumer Guarantees

7.1 Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of any other policy in this section.

7.2 Faulty, damaged or incorrect Products

If a Product is faulty, damaged, not as described, or not what you ordered, contact us at ordersupport@french-bloom.comwith your order number and supporting evidence. We will offer you a refund, replacement or other remedy as required by the ACL, and we will bear the reasonable cost of returning the Product if a return is required.

7.3 Change of mind (voluntary policy)

In addition to your rights above, as a matter of French Bloom policy, you may request a return or exchange within fourteen (14) days of receiving a Product if it is unopened, in its original packaging and in good condition. Contact ordersupport@french-bloom.com to start a return, and we will tell you where to send the Product. The cost of return shipping is borne by us. Please keep proof of postage. Once we receive and inspect the return, we will refund you using the original payment method within fourteen (14) days. Products that are opened, used or damaged by the Customer are not eligible for change-of-mind returns and may be returned to you at your cost.

8. Digital Gift Cards

• Expiry: Digital Gift Cards are valid for at least three (3) years from the date of purchase.
• Delivery: Delivered by email only. No physical card will be sent.
• Use: Redeemable only on the Site by entering the code at checkout.
• Multiple use: May be used across several transactions until the balance reaches zero.
• Insufficient balance: Any shortfall must be paid by another accepted payment method.
• No fees: We do not charge any post-purchase fees (such as administration or activation fees) on Digital Gift Cards.
• No cash refund: Digital Gift Cards cannot be exchanged for cash, except where required by law (including where a remaining balance is below the minimum amount set by applicable state or territory law).
• Security: Please keep your code secure. We are not responsible for lost, stolen or fraudulently used codes, except as required by law.

9. The Club Loyalty Program

9.1 Purpose. “The Club” (the “Program”) is offered by French Bloom to registered customers. Members earn points through purchases and brand interactions and can convert points into discounts on future orders. Enrolment is free and requires no purchase. The Program operates on the Smile.io platform.

9.2 Earning points. Members may earn points by signing up, placing orders and engaging with our social channels, among other activities we may offer. We may change, add, suspend or end earning methods, and where this affects points a member has already earned, we will give reasonable notice.

9.3 Redeeming points. Points convert at a continuous rate of 100 points = A$1 off. The discount has no minimum order value, applies to one-time purchases only, and is issued as a unique code personal to the member that cannot be transferred, sold or assigned.

9.4 Expiry.

• Points: expire after twelve (12) consecutive months of account inactivity (no purchase or engagement). We will email you thirty (30) days before points expire.
• Discount codes: valid for twelve (12) months from issue. After that, the code expires and the underlying points are not reinstated.

9.5 Changes and termination. We may modify these Program terms, update the rewards, or end the Program by giving members reasonable written notice (by email or account notification). Points already earned remain usable on the terms that applied when they were earned. If the Program ends, members will have a reasonable period, advised at the time, to redeem remaining points. We may suspend or terminate participation, including cancelling points, in cases of fraud, abuse or misuse (such as multiple accounts or abnormal redemption patterns).

9.6 Technical issues. We are not liable for temporary technical faults or unavailability of the Program or the Smile.io platform, but we will take reasonable steps to restore access. This does not limit your rights under the ACL.

9.7 Governing law. For members in Australia, the Program is governed by the laws of New South Wales, Australia.

10. Consumer Guarantees and Warranty

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be of acceptable quality, fit for any purpose we have made known, and match their description.

Claims should be sent to ordersupport@french-bloom.com with supporting evidence.

11. Liability

To the maximum extent permitted by law, and subject to your rights under the ACL, we are not liable for loss or damage arising from:

• misuse or alteration of a Product;
• use of a Product contrary to its labelling or intended use;
• events of force majeure;
• failures of the internet, servers, third-party systems, or external intrusion or viruses beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for misleading or deceptive conduct, or for any liability that cannot lawfully be excluded.

12. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Because we are based in France, your information may be processed and stored in France or the European Union, and we handle it in line with applicable data protection laws. Your information may be shared with service providers involved in fulfilment, delivery, payment and customer service. You may request access to or correction of your personal information as described in our Privacy Policy.

13. Intellectual Property

All content on the Site is owned by or licensed to French Bloom. You may not reproduce, distribute or use it without our prior written consent.

14. Force Majeure

Neither party is in breach of these Terms for a delay or failure to perform (other than payment obligations) caused by an event beyond its reasonable control. The affected party will notify the other as soon as practicable and take reasonable steps to limit the impact. This does not limit your rights under the ACL.

15. Governing Law and Disputes

These Terms, as they apply to customers in Australia, are governed by the laws of New South Wales, Australia. You and French Bloom submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. We encourage you to contact us first at ordersupport@french-bloom.com so we can try to resolve any complaint. This does not affect your right to contact your state or territory consumer protection agency or the ACCC.

16. Customer Service

For questions or complaints, contact us at ordersupport@french-bloom.com or write to us at 32 rue Washington, 75008 Paris, France.