TERMS AND CONDITIONS OF SALE

FRENCH BLOOM SAS — www.frenchbloom.com (UK customers)

Effective: 2 November 2026

These Terms and Conditions of Sale (“Terms”) govern the conditions under which FRENCH BLOOM SAS, a French company registered under SIREN number 884 108 119, whose registered office is located at 32, rue Washington, 75008 Paris, France (the “Seller”), sells premium non-alcoholic sparkling beverages under the “French Bloom” brand, as well as other premium non-alcoholic beverages not necessarily manufactured by the Seller (the “Products”), to consumers in the United Kingdom (the “Customer”) through its website at www.frenchbloom.com (the “Site”).

The Seller can be contacted by email at ordersupport@french-bloom.com.

These Terms exclusively govern the contractual relationship between the Seller and the Customer for any purchase made on the Site. They apply to all sales concluded by the Seller with Customers located in the United Kingdom.

Any order for Products implies the Customer's acceptance of these Terms. These Terms may be revised at any time; the version applicable to a given order is the version in effect on the Site on the date the order is placed.

These Terms should be read together with French Bloom's Terms of Use (which govern access to and use of the Site generally) and Privacy Policy.

1. Customer Information

The Customer acknowledges having received, in a clear and understandable manner, these Terms and all information required under applicable UK consumer law prior to placing an order.

The Customer acknowledges having reviewed the essential characteristics of the Products before purchase.

2. Products

The Products and their essential characteristics, including composition, nutritional information, and place of manufacture, are described on the Site. The Customer must review this information before placing an order.

Photographs and graphics presented on the Site are for illustration only and are not contractually binding.

3. Orders

3.1. Placing an Order

Only persons with legal capacity and who are at least eighteen (18) years of age at the time of order may purchase on the Site. Each Customer represents that they meet these conditions.

To place an order, the Customer:

• Selects the Products to purchase by clicking “Add to cart”;
• Reviews the cart, with the option to add or remove Products;
• Confirms the cart by clicking “Checkout”;
• Identifies themselves, or if not already registered, provides their contact details (email address, delivery address, phone number), and may enter a promotional code;
• Selects a delivery method and reviews the order summary, including any applied promotions;
• Selects a payment method on the “Payment” page, with the ability to review and correct the order before confirming;
• Confirms the order by (i) reviewing and accepting these Terms via the checkbox provided and (ii) clicking “Confirm and pay”, which constitutes an order with an obligation to pay;
• Receives an order confirmation on the Site and, without delay after full payment has been collected, an email from the Seller acknowledging receipt of the order, including an order number and summary.

A contract between the Seller and the Customer is formed when the Seller confirms the order by email. It is a contract concluded at a distance. The Customer may track the status of an order on the Site.

3.2. Order Modification

Once confirmed by the Seller, an order may not be modified by the Customer. The Customer's right to cancel is set out in Section 7 (Right to Cancel and Returns).

3.3. Product Availability

The Seller will use best efforts to fulfil the Customer's order as specified. Errors or changes may exceptionally occur, in particular in the event of simultaneous orders of the same Product by several Customers. If a Product becomes unavailable after order confirmation, the Customer will be notified by email as soon as possible and refunded the price of the unavailable Product without undue delay and in any event within fourteen (14) days.

The Seller shall not be liable for stock shortages or Product unavailability for orders not yet confirmed by the Seller.

4. Price and Payment

Products are sold at the prices in effect on the Site at the time the Customer places the order. Prices are stated in pounds sterling (GBP) and include VAT where applicable. Delivery costs are not included in the Product price; they are calculated and communicated before the order is placed. Any customs duties or import charges that apply to the order are displayed before payment.

The Seller will issue an invoice/receipt to the Customer upon delivery of the ordered Products.

The price is payable in full at the time the order is placed, by secure payment, using the payment methods offered at checkout, which may include:

• Credit/debit cards: Visa, Mastercard, American Express; and
• PayPal or Shop Pay.

The Seller is not required to deliver Products ordered by the Customer if full payment has not been received as set out above. Payments are considered final only once funds have been effectively collected by the Seller. If payment is not collected at the time the order is placed, the sale will be automatically cancelled and no Products will be delivered.

Regardless of the payment method chosen, the Seller reserves the right to refuse any order or delivery in the event of (i) payment authorisation refusal by the card issuer or payment provider, or (ii) full or partial non-payment of a prior order by the Customer.

Pricing and Description Errors

Despite the Seller's efforts, a price or Product description displayed on the Site may occasionally contain an obvious error. In that case, the Seller reserves the right to cancel the affected order before it is dispatched, and will notify the Customer by email and refund any amount paid within fourteen (14) days.

Promotional Codes

Unless stated otherwise in the offer, promotional codes are valid for a limited time, may be used once per order, may not be combined with other offers, have no cash value, and may not be applied retroactively to an order already placed. The Seller may cancel a promotional code that has been used fraudulently or in breach of the offer's conditions.

5. Delivery

Products ordered by the Customer will be delivered by an independent carrier to the address provided by the Customer. The delivery methods, their costs, and the estimated delivery timeframes, calculated from confirmation of the order, are displayed at checkout before the order is placed. Deliveries are made to addresses in the United Kingdom served by the Site, as indicated at checkout.

Unless a different date is agreed, the Seller will deliver the Products without undue delay and in any event within thirty (30) days of the order confirmation. The estimated delivery timeframes are indicative only. If the Seller fails to deliver within the applicable period, the Customer may cancel the order and obtain a refund of the amounts paid, in accordance with applicable law.

The Seller may make partial deliveries on different dates.

The Customer is asked to inspect the condition of the packaging upon delivery and, if it is visibly damaged, to note this with the carrier or refuse the package before opening it. The Customer is also asked to inspect the Products once opened and to report any damage, broken item, or missing item, with supporting evidence, by email to ordersupport@french-bloom.com within seventy-two (72) hours of delivery, so that the Seller can resolve the matter quickly and make any claim against the carrier. This request does not affect the Customer's legal rights set out in Section 8.

The Seller shall not be liable for delivery delay resulting from an incomplete or inaccurate address, refusal of the package by the recipient, or missing information preventing delivery. If a second delivery attempt is required as a result, the Seller may charge the Customer the corresponding costs.

6. Transfer of Title and Risk

Title to the Products passes to the Customer only once full payment of the price has been received, regardless of the delivery date.

Risk of loss of or damage to the Products passes to the Customer upon delivery, meaning when the Customer or a person they have nominated takes physical possession of the Products.

7. Right to Cancel and Returns

7.1. Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has the right to cancel the contract, without giving any reason, within fourteen (14) days from the day on which the Customer (or a person nominated by the Customer, other than the carrier) takes physical possession of the Products. Where the Products are delivered in several parts, this period runs from receipt of the last part.

To cancel, the Customer must inform the Seller of their decision by a clear statement, for example by email to ordersupport@french-bloom.com, giving their name, order number, and the Products concerned. The Customer may use the model cancellation form provided on request, but is not obliged to. The cancellation is in time if the Customer sends the statement before the end of the 14-day period.

7.2. Returning Products

The Customer must send the Products back to the address communicated by the Seller without undue delay and in any event within fourteen (14) days of informing the Seller of the cancellation. The Customer is responsible for retaining proof of shipment. Return shipping costs are borne by the Seller. The Customer is responsible for the Products until they are received by the Seller.

The Products should be returned in their original packaging. The Customer is liable for any reduction in the value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

7.3. Refund

The Seller will refund all payments received from the Customer for the cancelled Products, including the standard delivery costs, without undue delay and in any event within fourteen (14) days of the day on which the Seller receives the Products back, or of the day on which the Customer provides evidence of having sent them back, whichever is earlier. The refund will be made using the original payment method, at no cost to the Customer. If the Customer chose a more expensive delivery method than the standard one offered, the Seller is not required to refund the additional cost.

8. Faulty or Misdescribed Products

The Seller guarantees that the Products will be of satisfactory quality, fit for their purpose, and as described on the Site, in accordance with the Consumer Rights Act 2015.

If a Product is faulty or not as described, the Customer has legal rights, including, in certain cases, the right to reject the Product within 30 days of delivery and obtain a refund, and the right to a repair, replacement, or price reduction. The Customer should contact the Seller by email at ordersupport@french-bloom.com, with a description of the issue and supporting evidence.

If the Seller accepts that a Product is faulty or not as described, the Seller will bear the cost of returning it and will refund the Customer or replace the Product, as the Customer's rights allow.

Nothing in these Terms affects the Customer's statutory rights.

9. Digital Gift Card

The Digital Gift Card purchased on the Site is subject to the following conditions:

• Validity: The Digital Gift Card is valid for one (1) year from the date of purchase.
• Delivery: The Digital Gift Card is delivered exclusively by email. No physical gift card will be sent.
• Scope of use: The Digital Gift Card may be used exclusively on the Site, by entering the code in the "Gift Card" field at checkout.
• Partial and multiple use: The Digital Gift Card may be used in one or several transactions until the balance is fully depleted.
• Insufficient balance: If the total order amount exceeds the available gift card balance, the remaining amount must be paid using another accepted payment method.
• Non-refundable: Except where applicable law requires otherwise, the Digital Gift Card may not be exchanged or refunded in cash, in whole or in part.
• Customer responsibility: The Customer is responsible for keeping their gift card code secure, as it is required to redeem the balance. The Seller shall not be held liable for any lost, stolen, or fraudulently used gift card codes, except where the loss results from the Seller's own fault.

10. The Club Loyalty Program – Terms & Conditions

Article 1 – Purpose

The "The Club" loyalty program (the "Program") is offered by French Bloom to its registered customers across the following markets: France, European Union, United States, United Kingdom, Australia, and Switzerland. The Program allows members to earn loyalty points through purchases and brand interactions, and to convert these points into discounts on future orders.

Enrollment in the Program is free and does not require any purchase.

Article 2 – Earning Points

Members can earn points by taking part in various actions defined by French Bloom, which may include signing up to the Program, placing orders, and engaging with the brand's social media channels, among others.

French Bloom reserves the right to modify, add, suspend, or discontinue any point-earning method at any time.

Article 3 – Redeeming Points

Accumulated points can be converted into a direct discount on order value, based on a continuous conversion rate (no fixed tiers) of 100 points = £1 off.

This discount:

• applies with no minimum order amount;
• is valid on one-time purchases only;
• is issued as a unique discount code, personal to the member, which may not be transferred, sold, or assigned to a third party.

Article 4 – Expiration of Points and Discount Codes

Two separate expiration mechanisms apply to the Program:

• Points expiration: points credited to a member's account automatically expire after 12 consecutive months of account inactivity (no purchase or engagement). After this period, unused points are permanently forfeited.
• Discount code expiration: once points are converted into a discount code, that code remains valid for 12 months from its issue date. After this period, the code becomes void and can no longer be applied to an order, with no possibility of reconverting the underlying points.

Article 5 – Program Changes and Termination

French Bloom reserves the right to modify these terms, update the rewards catalog, or end the Program at any time, provided members are notified by appropriate means (email, account notification). Points already earned as of the date of any such change remain usable under the conditions in effect at the time they were earned, unless the Program is discontinued entirely, in which case members will be given a reasonable period (to be communicated at the time) to redeem any remaining points before they are forfeited.

French Bloom may also suspend or terminate a member's participation in the Program, including the cancellation of accumulated points, in the event of fraud, abuse, or misuse of the Program (including but not limited to the creation of multiple accounts, abnormal redemption patterns, or breach of French Bloom's terms of sale).

Article 6 – Liability

French Bloom cannot be held liable for any technical malfunction, interruption, or unavailability of the Program (including the Smile.io platform on which it operates) that may temporarily prevent a member from earning or redeeming points. French Bloom will make reasonable efforts to restore access as soon as possible.

Article 7 – Personal Data

Personal data collected in connection with the Program, including data relating to points earned and rewards redeemed, is processed in accordance with the Privacy Policy and applicable data protection law.

Article 8 – Applicable Law

For members residing in the United Kingdom, these terms are governed by the law of England and Wales, consistent with Section 16 of these Terms. For members residing in other markets, these terms are governed by French law. In all cases, this is without prejudice to any mandatory consumer protection provisions applicable in the member's country of residence.

11. Liability

Nothing in these Terms excludes or limits the Seller's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Nothing in these Terms affects the Customer's statutory rights.

Subject to the above, the Seller shall not be liable for any claim resulting from:

• Improper use of the Product;
• Use under conditions different from those for which the Product was manufactured;
• Misuse;
• Alteration of the Product;
• An event outside the Seller's reasonable control (see Section 14).

The Seller is only responsible for losses that are a foreseeable result of its breach of these Terms. The Seller shall not be liable for loss of profit, loss of business, or business interruption, as the Products are sold for personal use only.

The Seller shall not be liable for server failures, electrical issues, or other issues related to the internet network, or in the event of external intrusion or computer viruses, except where the Seller's own failure to use reasonable care and skill caused the loss.

12. Personal Data

Personal data collected from the Customer is necessary to process orders and issue invoices, and is processed by the Seller as data controller in accordance with the Seller's Privacy Policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

This data may be shared with the Seller's partners involved in order fulfilment, processing, management, and payment.

The Customer has rights of access, rectification, erasure, restriction, objection, and portability regarding their personal data, exercisable as described in the Privacy Policy. The Customer also has the right to lodge a complaint with the Information Commissioner's Office (ICO).

13. Intellectual Property

All elements of the Site are and remain the exclusive intellectual property of the Seller. Reproduction, exploitation, redistribution, or use of any element of the Site, in whole or in part, is strictly prohibited without prior written consent.

14. Events Outside the Seller's Control

An event outside the Seller's reasonable control ("force majeure") means any event that the Seller could not reasonably have foreseen or avoided, including natural disasters, severe weather, fire, epidemics or pandemics, war, terrorism, civil unrest, strikes or labour disputes, acts or orders of governmental authorities, supply shortages, carrier or transportation disruptions, and failures of power, internet, or telecommunications networks.

The Seller will not be in breach of these Terms, and will not be liable for any delay or failure to perform its obligations, if the delay or failure is caused by such an event. The Seller will notify the Customer as soon as possible and use reasonable efforts to minimise the effect of the event. If the event continues for a prolonged period, the Customer may cancel the affected order and obtain a refund of any amount paid for Products not delivered.

15. General Provisions

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Entire agreement: These Terms, together with the Terms of Use and the Privacy Policy, constitute the entire agreement between the Seller and the Customer regarding the sale of Products on the Site.
• No waiver: The Seller's failure to enforce any provision of these Terms is not a waiver of its right to do so later.
• Assignment: The Seller may transfer its rights and obligations under these Terms to another organisation, and will notify the Customer if it does so; this will not affect the Customer's rights. The Customer may not transfer their rights or obligations without the Seller's prior written consent.
• Third parties: A person who is not a party to these Terms has no right to enforce any of its provisions.
• Electronic communications: The Customer consents to receive notices and other communications relating to the order electronically, including by email and by posting on the Site.

16. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them or a sale of Products are governed by the law of England and Wales. The Customer may bring proceedings in the courts of England and Wales or, if the Customer lives in Scotland or Northern Ireland, in the courts of that country. This does not affect any mandatory consumer protection rights the Customer has under the law of the part of the United Kingdom where they live.

17. Customer Service

For any questions or complaints, the Customer may contact the Seller's customer service by email at ordersupport@french-bloom.com.