Terms of service
TERMS OF USE
French Bloom SAS, www.frenchbloom.com (UK site)
Effective: 2 November 2026
These Terms of Use (the “Terms”) set out the terms and conditions on which French Bloom SAS, a French simplified joint-stock company (société par actions simplifiée) whose registered office is at 32 rue Washington, 75008 Paris, France, registered with the Paris Trade and Companies Register (RCS Paris) under number 884 108 119, VAT number FR19884108119 (the “Company”, “French Bloom”, “we”, “us”), makes available its website at www.frenchbloom.com(the “Site”) and the services offered on it (the “Services”).
These Terms apply to anyone who accesses or uses the Site from the United Kingdom (the “User”, “you”), whether or not they make a purchase. They are separate from the Terms of Sale, which specifically govern orders for products placed on the Site and which prevail over these Terms on any matter relating to a purchase.
By accessing or using the Site, you acknowledge that you have read these Terms and accept them. If you do not accept these Terms, you must stop using the Site.
Nothing in these Terms excludes or limits any right you have under UK consumer law, including the Consumer Rights Act 2015, or any other law that cannot be excluded.
1. Definitions
In these Terms, the following terms have the meaning given below:
- “Company”, “we”: French Bloom SAS, publisher and operator of the Site;
- “User”, “you”: any person who accesses or uses the Site;
- “Content”: all elements accessible on the Site (text, graphics, images, videos, data, layout, etc.).
2. Access to the Site
The Site is intended for adults. Access to the Services is reserved for persons who are at least eighteen (18) years old and have legal capacity.
All Content, offers and promotions presented on the Site are intended for lawful use. It is the User’s responsibility to ensure that they comply with the laws that apply to them.
3. Licence to use the Site
Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable and revocable licence to use the Site and its Content, solely for personal, non-commercial use.
This licence does not allow you to download, republish, reproduce, modify, distribute or commercially exploit all or part of the Site without the Company’s prior written consent. Any use that does not comply with these Terms results in the revocation of this licence.
4. Intellectual property
The Site, all of its Content (text, graphics, images, videos, layout, selection and arrangement of information) and the trade marks, logos and product formulations are the exclusive property of the Company or are licensed to it. They are protected by copyright, trade mark law and, where applicable, patent law, including under the Copyright, Designs and Patents Act 1988 and the Trade Marks Act 1994.
Any reproduction, representation, modification, publication, transmission or distortion, in whole or in part, of the Site or its Content, by any means whatsoever, without the Company’s prior written consent, is prohibited.
5. User account and User obligations
Use of certain Services may require you to create an account, linked to an email address and a password. The User is responsible for the accuracy of the information provided and for the confidentiality of their login details. The User agrees to inform the Company without delay of any unauthorised use of their account.
Providing false or inaccurate information, or using the Site for fraudulent or unlawful purposes, may result in suspension or termination of access to the Site.
6. Acceptable use of the Site
The User agrees not to use the Site:
- for unlawful purposes or purposes not permitted by these Terms;
- in a way that may damage, overload or impair the operation of the Site;
- to circumvent the Site’s security measures, access data or systems without authorisation, or carry out any form of automated data extraction (data mining or scraping);
- to collect email addresses or personal data of other Users, or to send unsolicited commercial communications.
7. Discussion areas and content posted by Users
The Site may offer areas where Users can post reviews, comments or content (the “Posts”). The Company may, without being obliged to, moderate, remove or refuse to publish any content that it considers does not comply with these Terms or is unlawful, offensive or misleading.
The User warrants that their Posts are original, do not infringe the rights of third parties, and are not unlawful, defamatory or misleading. The User grants the Company a non-exclusive, free, worldwide licence to use, reproduce and distribute their Posts in connection with the operation of the Site, for editorial, commercial or promotional purposes. The User may ask for their Post to be removed at any time by contacting us at the details in section 17.
The User must not include any personal data about themselves or any third party in their Posts. The Company reserves the right to remove any Post containing such data.
If you see content on the Site that you believe is unlawful, please tell us at the details in section 17 and we will review it promptly.
8. Third-party links and content
The Site may contain links to third-party sites. The Company has no control over these sites and, to the extent permitted by law, disclaims all liability for their content, availability or privacy practices. Access to these third-party sites is at the User’s own risk.
9. Personal data
The Company processes Users’ personal data in connection with the use of the Site (browsing, account creation, contacting customer service) in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, on the basis of its legitimate interests, performance of the contract or the User’s consent, as the case may be.
This data may be shared with the Company’s service providers involved in the operation of the Site (hosting, account management, customer service). Because the Company is based in France, it processes this data in France, which is covered by UK adequacy regulations.
In accordance with applicable regulations, the User has the right to access, rectify, erase, object to, restrict the processing of, and port their data, and the right to lodge a complaint with the Information Commissioner’s Office (ICO). These rights are exercised as described in the Site’s Privacy Policy.
10. Interruptions and changes to the Site
The Company may interrupt access to the Site at any time for maintenance reasons, without incurring liability for such unavailability, subject to applicable mandatory provisions.
The Company reserves the right to modify, suspend or discontinue all or part of the Site or the Services for legitimate reasons (for example technical, security or commercial reasons), giving Users reasonable notice where possible. This does not affect the User’s rights in respect of orders already placed.
11. Liability
The information available on the Site is provided for information purposes only and does not constitute personalised advice. The Company uses reasonable means to ensure the accuracy of the information published on the Site, without guaranteeing that it is entirely free from error.
To the extent permitted by law, the Company is not liable for any loss or damage that was not a reasonably foreseeable result of its breach of these Terms or of its negligence, or for any indirect loss.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any liability that cannot be excluded or limited under UK law.
12. Termination
The Company may suspend or terminate a User’s access to the Site, in particular in the event of a breach of these Terms, fraud or unlawful use of the Site, informing the User where possible and appropriate.
The User may stop using the Site at any time or ask for their account to be deleted by contacting customer service.
13. Changes to the Terms
The Company may amend these Terms at any time. Users will be informed of any material change, within a reasonable time, by appropriate means (a banner on the Site, email). Continued use of the Site after the changes take effect constitutes acceptance of the new version, subject to your statutory rights.
14. Amicable dispute resolution
In the event of a dispute, we invite you to contact us first at the details in section 17, so that we can try to resolve it amicably. This does not affect your right to bring a claim before the competent courts or to use an alternative dispute resolution scheme. You can find free guidance on your consumer rights from Citizens Advice (www.citizensadvice.org.uk).
15. Governing law and jurisdiction
These Terms and any dispute relating to their interpretation, performance or validity are governed by the laws of England and Wales. Mandatory consumer protection provisions remain unaffected.
If you live in England or Wales, you may bring proceedings before the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings before the courts of Scotland or Northern Ireland respectively, and you also benefit from the mandatory consumer protections of the law of the place where you live.
16. General provisions
Language. These Terms are written in English. Versions in other languages may be made available for information purposes; in the event of any discrepancy, the English version prevails.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
The Company’s failure at any time to rely on a provision of these Terms does not constitute a waiver of its right to rely on it later.
These Terms constitute the entire agreement between the Company and the User regarding use of the Site, and replace any previous version.
17. Contact
French Bloom SAS
32 rue Washington, 75008 Paris, France
Email: ordersupport@french-bloom.com
RCS Paris 884 108 119, VAT number FR19884108119
For any question about these Terms, the User may contact the Company by email or by post at the details above.